10% OFF ON YOUR FIRST ORDER WITH THE CODE HELLOCHARLY10

Frequently Asked Questions

I would like to cancel or change my order, can you help me?

We cannot cancel or change an order once it has been made. We try to ship as soon as possible. Check your basket before ordering.

I placed an order but I would like to add something else in my basket.

We cannot change an order once it has been made. If you want to add something, you will do a new purchase.

Why I have not received a confirmation email for my order?

We send two emails, one to confirm your order and a second to give you the tracking number. Check your junk mail or maybe you sent us an incorrect email address. Contact us.

How long I have to return my order?

You have 14 days to return your order without cause. However, the article must not have been washed, worn, have always the label and it must be returned in its original packaging. Underwear and jewelry can not be returned.

How long am I refunded?

When we receive your return, we will send you an email within 72 hours. Count 72 hours to receive your refund into the account that was used for the payment.

How do I return my item?

You can return your item by the post with the order number. The return costs are your responsibility.

How long will I be delivered?

Count 1-3 business days for your order from home.

France: 1 to 3 days (excluding weekends and holidays)

Europe: 4-10 days (excluding weekends and holidays)

World 7-30 days (excluding weekends and holidays)

Do you ship worldwide?

Yes ! We ship worldwide !

How much does shipping to my country?

France: € 6.00 (free shipping from 75 €)

Europe: € 12.00 (free shipping from 150 €)

World : € 18.00 (free shipping from 200 €)

Who deliver in my country?

It will be the adorable postman that will deliver your order!

Do I have a number to track the delivery?

Yes, we’ll send you an email with the number to track your order.

Which payment options are accepted?

You can pay only by credit cards: Visa, MasterCard.

How can I use my discount code?

Sometime there will be coupons or discount codes, simply enter it in the space provided before payment.

I am a blogger, can I work with you?

Of course ! Send us an email or use the contact form

I am a model and I would like to work with Charly Moon.

Sending us an email with photos and why you would like to model for us!