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Terms and Conditions

This Website www.charlyxmoon.com is edited by the company Charlene BOURBON, registered under number 814 463 089 in the RCS Annecy, France.

Customer Service address: 525, rue du Plot, 74570 Groisy – FRANCE

1 – Preamble

These Terms and Conditions of sale are concluded between Charly Moon and any non commercial person wishing to purchase on the website. TheseTerms and Conditions only govern your relationship with Charly Moon. Charly Moon reserves the right to modify at any time theseTerms and Conditions. They will be applicable as they appear online. Reproduction in whole or in part, of the brand, is always subject to authorization.

2 – Products

The products covered by these Terms and Conditions are those listed on the Website and are listed as sold by Charly Moon. They are offered subject to availability. The essential characteristics of products are described and presented with the greatest possible accuracy.

3 – Prices

Prices are quoted in Euros all taxes included. They take account of VAT and any discounts applicable on the date of the order. Product prices are exclusive of delivery charges (shipping, packaging, and making the package according to current amounts). The amount of delivery costs will be indicated before confirming the order. If one or more taxes or contributions, in particular environmental, were to be created or modified, up as down, this change will be reflected in the selling price of products on the website. However, a price can not be changed once your order is confirmed.

4 – The Order

4.1 Prior identification

To place an order, you need to login with your email address and password. To first order, you must create an account.

4.2 Registration and confirmation of the order

You can place your order online from the online store. Once validated your cart, you must choose the address and mode of delivery, and confirm your payment method, this last step formalizing the contract of sale with Charly Moon. Any order implies acceptance of price and descriptions of products available for sale. Charly Moon acknowledge your order upon validation by sending you an email. 

In some cases, notably for non-payment, incorrect address or other problem with your account, Charly Moon reserves the right to block your order until the problem is resolved. In case of unavailability of a product, you will be notified by email. The cancellation of the order of this product and its potential refund will then be carried out, the rest of the order remaining firm and definitive.

For questions concerning the status of an order, you can check your account on the Website.

5 – Payment terms

You can pay by credit card: Credit Card, Visa, Mastercard. Your account will be debited to the shipment of products. If exhausted or unavailable products, the amount of these products will not be charged.

6 – Delivery

6.1 Delivery in mainland France, Corsica and Monaco

Delays services listed below are not guaranteed during certain periods of heavy activities, such sales periods.

“Colissimo” (2 to 4 days from the delivery of your package products for the Post), the delivery is done by post.

6.2 Delivery in European Union, except France, Corsica and Monaco

Delays services listed below are not guaranteed during certain periods of heavy activities, such sales periods.

“Colissimo International” (5 to 8 days from the delivery of your package products for the Post), the delivery is done by post.

7 – Returns and Refund policies

7.1 Right of withdrawal and return policies

You have a right of withdrawal of 14 calendar days from the date of receipt of your order. During this period, you can return the products without any reasons or pay penalties. All products can be subject to a withdrawal, except those excluded by law in Article L121-21-8 of the Consumer Code, such products have been the subject of a personalization on your application the products which can not be returned for hygiene reasons (eg, panties) etc … Returned products must be intact complete and should not been worn, washed, the label should be on the product and the item must be returned in its original package. 

To exercise your right of withdrawal, you must make any statement devoid of ambiguity indicating your intention to return the product to us. Charly Moon will acknowledge your application for revocation by email. You must then return the Products to Charly Moon no later than fourteen (14) days of your withdrawal, by post to the following address: Charly Moon – 525 rue du Plot – 74570 Groisy – FRANCE. The cost of returning by post are your responsibility.

7.2 Refund policy

Charly Moon will refund you the total amount paid (excluding shipping costs) upon receipt of your package on its premises. Charly Moon refund the returned Products, subject to the conditions mentioned above. Refund will be made via the payment method used when the returned order. For example, if the control products was settled by credit card and your credit card is still valid, the refund will be made to the bank account attached to that credit card.

8 – Guarantees

8.1 Legal Guarantees

All products for sale on the Website have the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (Article 1641 of the Civil Code), allowing you to return products delivered defective or nonconforming. You are informed that the company Charly Moon, whose registered office is 525 rue du Plot, 74570 Groisy, France, is the guarantor of compliance of products with the contract under these legal safeguards.

You have a period of two years from the issuance of the product to act under the legal guarantee of conformity. In this case, you can choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L211-9 of the Consumer Code.

You are provided to prove the existence of Product-conformity during the six months of issuing the product. This period is extended to twenty-four months from March 18, 2016.

Furthermore, you can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose the resolution of the sale or reduction of the purchase price in accordance with Article 1644 of the Civil Code.

  • Article L211-4 of the Consumer Code: The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery.
  • Article L211-5 of the Consumer Code: To conform to the contract, the product must:

1) Be suitable for the purpose usually of a similar property and, where applicable: -correspondre to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;

  • The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.

  • Article L211-12 of the Consumer Code: Action resulting from lack of conformity lapses two years after delivery of the goods.
  • Article L211-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which was granted to it during the acquisition or repair of personal property, a rehabilitation covered under warranty, any period of detention of at least seven days is added to the duration of the warranty still to run. This period runs from the buyer’s request to intervene or the provision for repair of the property in question, if this provision is after the intervention request.
  • Article 1641 of the Civil Code: The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer the would not have acquired, or would have paid a lower price if he had known.
  • Article 1648 of the Civil Code first al: The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect.

9 – Evidence

In all cases, the online provision of the credit card number and the final validation of the order will be worth proof of the entirety of said order in accordance with Article 1316-1 of the Civil Code and will be worth payment of amounts incurred by the seizure Products listed on the order form. This validation is worth signature and acceptance of all operations performed on the Website. However, in case of fraudulent use of his credit card, you are invited, from the finding of such use to send an email to our Customer Service.

The records stored in computer systems Charly Moon within reasonable security conditions, will be considered proof of communications, orders and payments between the Parties. The filing of purchase orders and invoices is made on a reliable and sustainable manner to correspond to a faithful and durable copy pursuant to section 1348 of the Civil Code.

10 – Responsibilities

Charly Moon for all stages of order taking and for steps after the conclusion of the contract an obligation of result.

Charly Moon and undertakes to describe with great accuracy the products sold on the Website. However, responsibility for Charly Moon could not be committed if the breach of its obligations would be due to an unforeseeable and irresistible a third contract is a case of force majeure as defined by French jurisprudence . Similarly, Charly Moon liability can be incurred for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.

11 – Applicable law and judicial powers

The General Conditions are subject to French law. The competent court in cases of dispute will be the place of domicile of the defendant.